Kazakhtelecom. Integrated Annual Report • 2021

Шексіз
мүмкіндіктер
жолымен

Открывая
неограниченные
возможности

Results of implementation of DIT focuses in 2021

DATA GOVERNANCE, AS THE BASIS OF DATA MANAGEMENT

A unified metadata management/maintenance center was created in the Company;
Loaded data into the "Address register" IS to form a reference directory of the address layer.

Connecting partners and customers in 30 minutes (technological breakthrough)

Creating a developer portal for internal and external developers.

World-class IT infrastructure maintenance and support

Infrastructure modernizing and operating processes changing works has begun.

Results of the implementation of the DN focuses in 2021

RESTORING THE AVAILABILITY OF TECHNICAL SERVICES AT THE CTN/RTN LEVEL IN 1 HOUR / 4 HOURS

Expanded external bandwidth by 520 Gbps and Cache servers by 594 Gbps;
The average time to repair single damages was eliminated to 3 hours;
The channel capacity was expanded and optimized (585 additional channels with ~4 Tbit/s bandwidth were organized).

FRR increase

Digital customer service channels with feedback were implemented;
Customer service centers have been set up in Almaty city, Taldykorgan city;
LHS (Linear hardware shop) and DLSC (Digital Line Service Center) units have been merged.

Results of B2C focus in 2021

Digital onboarding in 24 hours

Creating and launching a mobile application (88,000 downloads in 2021);
The average time to connect services (in hours) by ADSL was reduced by 23,5%, by GPON by 44,4%, in RS by 21,6% (B2C);
Create a function to display the installer's location on the map in the personal area and in the mobile application;
Implementation of functionality for online formation and signing of contracts and applications via sms-notifications.

Digital service

Launch of the biometrics service;
Online channels — a single window operator (in 2021 the number of sales through online channels increased by 33%).

Results of the EX focus in 2021

INCREASE THE EFFECTIVENESS OF THE DIGITAL TRANSFORMATION TEAM

The Digital Transformation Team Motivation Program was developed and approved;
135 employees were trained on "Data Vizualization".

INCREASE THE LEVEL OF EMPLOYEE ENGAGEMENT IN THE DIGITAL TRANSFORMATION OF THE COMPANY

The first digital marathon of Kazakhtelecom JSC was held;
The role model and competency model of the digital transformation team were developed and approved.

Digital EX (Employee Experience)

Technical specifications were developed and handed over to the responsible executors for the implementation of work on the automation of business processes.

Results of the implementation of innovation focus in 2021

Network/infrastructure efficiency

Expansion of vCGNAT to increase free IP address space (225,573 subscribers were transferred to the A10 vCGNAT complex in Almaty, releasing more than 7,500 public IP addresses);
Expansion of Cache servers by +1,120 Gbitps (up to 2,681 Gbitps);
Launch of Telco Cloud in the cities of Almaty, Nur-Sultan;
FWA construction started in the cities of Almaty, Nur-Sultan and Shymkent.

Time to market within 3 months

Developed a process for launching/delivering the Company's products to end customers;
The main sales channel is determined — telecom.kz.