Integrated Annual Report • 2021

Values

CREDO

CLIENT
EXCEEDING CLIENT EXPECTATIONS
  • strive to satisfy the needs of external and internal clients accurately and fully;
  • continuously improve the client service based on feedback from the client;
  • to be one step ahead — to anticipate the client's expectations, and to surprisingly surprise them.
RESPONSIBILITY
COMMITTED — YOU ARE RESPONSIBLE FOR THE RESULT
  • be personally responsible for the final result;
  • be independent in making decisions;
  • focus on results rather than processes.
ENTREPRENEURSHIP
THE MARKET LEADER'S ENTREPRENEURIAL BRAVENESS
  • take an entrepreneurial initiative: boldly put forward new ideas, be ready to take risks and win;
  • to be ambitious, to strive for achievements;
  • constantly look for new opportunities for business development.
OUTSTANDING DECISIONS
QUALITY OF SOLUTIONS FOR BUSINESS SUCCESS
  • making decisions, taking into account the interests of all parties and all the diversity of factors;
  • use non-standard approaches to problem solving;
  • balance IQ+ EQ+ DQ — make decisions by combining logic, knowledge of new technologies, social and psychological trends of the new world.
DIGITAL CULTURE
DIGITAL COMMUNICATION TECHNOLOGIES IN WORK AND IN LIFE
  • to be open and new and to strive for development;
  • Innovate — Disrupting the business with digital technology;
  • be ready for change.
OUTSTANDING DECISIONS
QUALITY OF SOLUTIONS FOR BUSINESS SUCCESS
  • making decisions, taking into account the interests of all parties and all the diversity of factors;
  • use non-standard approaches to problem solving;
  • balance IQ+ EQ+ DQ — make decisions by combining logic, knowledge of new technologies, social and psychological trends of the new world.
RESPONSIBILITY
COMMITTED — YOU ARE RESPONSIBLE FOR THE RESULT
  • be personally responsible for the final result;
  • be independent in making decisions;
  • focus on results rather than processes.
DIGITAL CULTURE
DIGITAL COMMUNICATION TECHNOLOGIES IN WORK AND IN LIFE
  • to be open and new and to strive for development;
  • Innovate — Disrupting the business with digital technology;
  • be ready for change.
* IQ + EQ + DQ — intelligence, emotional intelligence, digital intelligence.

Sustainability initiatives