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Preface
Message from the Chairman of the Board of Directors
Message from the Chairman of the Management Board
Key indicators for 2021
Key events in 2021
Growth history of Kazakhtelecom Group
1
About the Company
Short profile
Structure of the Kazakhtelecom JSC Group of Companies
Business portfolio
2
Strategic report
Company's development strategy
SERPIN Transformation Program
Values
Review of regulatory environment
Global Telecommunications Overview and Development
3
Business and Finance Overview
Retail business
Corporate business
Innovation business and projects
Information technology
Infrastructure and network development
Financial performance
Overview of Financial Position
4
Sustainability Report
Sustainability management
Social responsibility
Environmental protection
Socio-economic contribution
5
Corporate governance report
Corporate governance system
Capital structure
Dividend policy
General Meeting of Shareholders
Disclosure
Board of Directors
Management Board
Internal audit
Compliance
Corporate Ethics
Risk management system
6
Annexes
Annex 1. About the report
Annex 2. Contact details
Annex 3. GRI Index
Annex 4. Glossary
Annex 5. Information on interested-party transactions
Annex 6. Report on Kazakhtelecom's compliance with the principles and provisions of the Corporate Governance Code for 2021
Annex 7. Consolidated financial statements
Integrated Annual Report • 2021
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Key indicators for 2021
Key indicators for 2021
Financial indicators
Income from sale of services
million KZT
13.2%
428,081
2019
527,330
2020
594,193
2021
Net profit
million KZT
49.3%
60,276
2019
65,263
2020
97,444
2021
Capital investments
million KZT
1.3%
72,795
2019
113,834
2020
112,396
2021
EBITDA
million KZT
12.9%
178,872
2019
246,337
2020
278,180
2021
EBITDA margin
46,82
%
0.12%
41.8
2019
46.7
2020
46.82
2021
Information on assets
Assets, total
1 234 585
million KZT
10.7%
1,086,020
2019
1,115,426
2020
1,234,585
2021
Long-term loans
282 247
million KZT
10.8%
339,138
2019
316,291
2020
282,247
2021
Attributable to owners of parent
576 359
million KZT
19.4%
427,259
2019
482,881
2020
576,359
2021
Production indicators
Number of fixed lines
2 774 555
lines
4.1%
2,849,878
2019
2,893,529
2020
2,774,555
2021
Number of fixed broadband subscribers
1 860 706
subscribers
1.5%
1,705,495
2019
1,833,192
2020
1,860,706
2021
Number of Pay TV subscribers
918 720
subscribers
6.3%
774,044
2019
863,881
2020
918,720
2021
Number of mobile subscribers
14 543 325
subscribers
1.7%
15,529,658
2019
14,787,566
2020
14,543,325
2021
ARPU
6 525
KZT
11.3%
5,038
2019
5,862
2020
6,525
2021
ROACE
13,6
%
2.1%
12.06
2019
11.5
2020
13.6
2021
Macroeconomic indicators
Consumer price index
12
%
4.5%
5.4
2019
7.5
2020
12
2021
GDP growth
2,1
%
4.7%
4.3
2.1
-2.6
2019
2020
2021
The exchange rate of KZT to the US dollar, on average for the year
430,4
KZT
4.2%
382.75
2019
412.95
2020
430.4
2021
Population of Kazakhstan, total
19,161
million persons
1.5%
18.631
2019
18.877
2020
19.161
2021
CSR indicators
Environmental costs
45,31
million KZT
33.3%
122.00
2019
67.94
2020
45.31
2021
Total headcount
25 059
persons
6.5%
26,481
2019
26,797
2020
25,059
2021
Income per employee
23 712
thousand KZT
20.4%
16,166
2019
19,697
2020
23,712
2021
Payroll fund
105,6
billion KZT
7.3%
85.8
2019
98.4
2020
105.6
2021
Investments in safe working conditions
1 072 810
thousand KZT
12.9%
721,077
2019
950,515
2020
1,072,810
2021
Taxes paid to budgets of all levels
96 966
million KZT
1.8%
76,282
2019
98,764
2020
96,966
2021
Investment in training
and development of employees
587 382
thousand KZT
59.9%
372,961
2019
367,377
2020
587,382
2021